Automated monitoring and dashboard summary of major 3rd party review sites such as Google+ Local, Yelp, Yahoo! Local and City Search (automotive also includes Edmunds, Cars.com and Dealer Rater) enables companies to respond to reviews in a timely manner and be aware of its reputation status in context with competitors.
Daily notifications via email when reviews are added (or deleted) on the 3rd party websites, provides valuable information so companies, or an authorized member of the Albright Digital team, can respond to customers by contacting them directly, or posting a response on the review site.
Customer facing review applications make it easy for customers to review your business. The Review Application features a special no flow that routes unhappy customers’ feedback directly to management, so the customers’ issue can be addressed directly and in a timely manner.
A monthly summary report provides the status of your business on each 3rd party site, any changes since the end of the last month, how you compare to your competition, and personalized recommendations for what your dealership needs to do to improve your online reputation.
Quick and easy implementation is completed within two weeks